Warranty and Return Policy
WARRANTY AND RETURN POLICY
The warranty period for custom orthotics and prosthetics is three
months for workmanship and materials. Although Suburban
Orthotics and Prosthetics cannot be responsible for physiological
or anatomical changes in a patient’s medical condition, we will
attempt to maintain proper fit during this period. Normal
adjustments to enhance fit will be made at the discretion of the
practitioner at no charge for a period of up to one year. Additions of
components, straps, lifts, etc. prescribed by a physician will incur a
charge. There will be a separate charge for adjustments or repairs
that are made as a result of abuse or tough wear, as may occur
from sporting, vocational or unusual activities.
Since orthoses and prostheses are prescribed at the direction of a
physician, and are custom fabricated for the anatomy and medical
condition of each individual, they cannot be returned for credit or
refund. Prescribed “off the shelf” items cannot be returned for
hygienic reasons. Our return policy applies to items that may be
considered sub standard or unsuitable.
Please communicate any problems or discomfort you are
experiencing to your practitioner immediately to allow us to resolve
these problems as efficiently and quickly as possible. We will
make every attempt to meet your needs. Please contact the
Clinical Manager if there is a question or concern that your
practitioner cannot resolve for you.
PAYMENT AND POLICY AGREEMENT
To prevent any misunderstanding about medical insurance, we
wish to point out that we do not file claims for services under
$200.00, unless it is Medicare or an HMO. If you belong to an HMO
you must have an approved referral to see a practitioner.
1. Payment for all medical services furnished are the
responsibility of the patient.
2. Deductibles and/or co-payments are due at the time services
are rendered.
3. Fifty percent (50%) of the balance for non-covered custom-
made devices is due at the time of
cast and measure, with the balance due at the time of delivery.
4. Suburban Orthotics and Prosthetics will bill your insurance
company as a courtesy to you
however, Suburban Orthotics and Prosthetics is not responsible for
non-payment from the
insurance company.
5. If, due to unforeseen circumstances, additional procedures
and/or treatments are necessary beyond what has been previously
approved, patients must make arrangements for payment.
6. Patients are expected to keep their accounts current while
waiting for their insurance company to remit payment.
Your insurance coverage is a contract between you and your
insurance company to help you meet medical expenses. Because
benefits can vary greatly, it is not possible for Suburban Orthotics
and Prosthetics to provide services on the basis that your
insurance company will pay all charges.
Suburban Orthotics and Prosthetics can in no way guarantee
coverage. Benefits are determined by your insurance at the time
you claim is processed. All benefit calculations are only an
estimate, based on information obtained from your insurance
company. The actual final Total Patient’s Responsibility may be
different than what was previously calculated by Suburban
Orthotics and Prosthetics.
An insurance company may very well say that they approve a
service, but then deny it when the claim is submitted. Insurance
companies determine medical necessity, not your doctor, who
determines you medical care.
Payments may be made by check, money order, Visa or
MasterCard. A $25.00 fee will be assessed for any check returned
for any reason.
INSURANCE
We accept all types of insurance and we will verify your coverage
before delivery. We are providers for Medicare, Medicaid and major
private insurance companies. Our office staff will be happy to work
with you to process your claims as quickly as possible.
URGENT CARE
If you are experiencing a medical emergency, please call 911.
Otherwise, Suburban Orthotics and Prosthetics is aware of the
importance of our patient’s wearing of the orthosis and prosthesis
that has been provided. In the event that an orthosis or prosthesis
is in need of immediate repair, it will receive the highest priority and
every effort will be made to repair or replace the device as soon as
possible. In the event that an urgent need arises concerning your
orthosis or prosthesis, please call our office at 847-298-7107 to
speak with a practitioner. After regular business hours a pager
number is available at our message center in case of emergency.
PATIENT COMPLAINT PROCESS
We are committed to ensuring you are completely satisfied with the
services and care you receive at Suburban Orthotics and
Prosthetics. However, if for any reason you wish to file a complaint,
any staff member can assist you in this confidential matter. You
will be asked to complete a “Patient Complaint Form” to assist us
in understanding your complaint or concern fully. Once the form is
received, a company representative will investigate the complaint
thoroughly and take the necessary actions to satisfy your
complaint. (You will be notified of the receipt and actions taken,
within a reasonable length of time.)
The warranty period for custom orthotics and prosthetics is three
months for workmanship and materials. Although Suburban
Orthotics and Prosthetics cannot be responsible for physiological
or anatomical changes in a patient’s medical condition, we will
attempt to maintain proper fit during this period. Normal
adjustments to enhance fit will be made at the discretion of the
practitioner at no charge for a period of up to one year. Additions of
components, straps, lifts, etc. prescribed by a physician will incur a
charge. There will be a separate charge for adjustments or repairs
that are made as a result of abuse or tough wear, as may occur
from sporting, vocational or unusual activities.
Since orthoses and prostheses are prescribed at the direction of a
physician, and are custom fabricated for the anatomy and medical
condition of each individual, they cannot be returned for credit or
refund. Prescribed “off the shelf” items cannot be returned for
hygienic reasons. Our return policy applies to items that may be
considered sub standard or unsuitable.
Please communicate any problems or discomfort you are
experiencing to your practitioner immediately to allow us to resolve
these problems as efficiently and quickly as possible. We will
make every attempt to meet your needs. Please contact the
Clinical Manager if there is a question or concern that your
practitioner cannot resolve for you.
PAYMENT AND POLICY AGREEMENT
To prevent any misunderstanding about medical insurance, we
wish to point out that we do not file claims for services under
$200.00, unless it is Medicare or an HMO. If you belong to an HMO
you must have an approved referral to see a practitioner.
1. Payment for all medical services furnished are the
responsibility of the patient.
2. Deductibles and/or co-payments are due at the time services
are rendered.
3. Fifty percent (50%) of the balance for non-covered custom-
made devices is due at the time of
cast and measure, with the balance due at the time of delivery.
4. Suburban Orthotics and Prosthetics will bill your insurance
company as a courtesy to you
however, Suburban Orthotics and Prosthetics is not responsible for
non-payment from the
insurance company.
5. If, due to unforeseen circumstances, additional procedures
and/or treatments are necessary beyond what has been previously
approved, patients must make arrangements for payment.
6. Patients are expected to keep their accounts current while
waiting for their insurance company to remit payment.
Your insurance coverage is a contract between you and your
insurance company to help you meet medical expenses. Because
benefits can vary greatly, it is not possible for Suburban Orthotics
and Prosthetics to provide services on the basis that your
insurance company will pay all charges.
Suburban Orthotics and Prosthetics can in no way guarantee
coverage. Benefits are determined by your insurance at the time
you claim is processed. All benefit calculations are only an
estimate, based on information obtained from your insurance
company. The actual final Total Patient’s Responsibility may be
different than what was previously calculated by Suburban
Orthotics and Prosthetics.
An insurance company may very well say that they approve a
service, but then deny it when the claim is submitted. Insurance
companies determine medical necessity, not your doctor, who
determines you medical care.
Payments may be made by check, money order, Visa or
MasterCard. A $25.00 fee will be assessed for any check returned
for any reason.
INSURANCE
We accept all types of insurance and we will verify your coverage
before delivery. We are providers for Medicare, Medicaid and major
private insurance companies. Our office staff will be happy to work
with you to process your claims as quickly as possible.
URGENT CARE
If you are experiencing a medical emergency, please call 911.
Otherwise, Suburban Orthotics and Prosthetics is aware of the
importance of our patient’s wearing of the orthosis and prosthesis
that has been provided. In the event that an orthosis or prosthesis
is in need of immediate repair, it will receive the highest priority and
every effort will be made to repair or replace the device as soon as
possible. In the event that an urgent need arises concerning your
orthosis or prosthesis, please call our office at 847-298-7107 to
speak with a practitioner. After regular business hours a pager
number is available at our message center in case of emergency.
PATIENT COMPLAINT PROCESS
We are committed to ensuring you are completely satisfied with the
services and care you receive at Suburban Orthotics and
Prosthetics. However, if for any reason you wish to file a complaint,
any staff member can assist you in this confidential matter. You
will be asked to complete a “Patient Complaint Form” to assist us
in understanding your complaint or concern fully. Once the form is
received, a company representative will investigate the complaint
thoroughly and take the necessary actions to satisfy your
complaint. (You will be notified of the receipt and actions taken,
within a reasonable length of time.)
| Call Us Today. Our friendly staff will answer any questions. 847-298-7107 subop1@subop.com Se habla espanol. |
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| Suburban Orthotics & Prosthetics Inc |