The warranty period for custom orthotics and prosthetics is three months for workmanship and materials. Although Suburban Orthotics and Prosthetics cannot be responsible for physiological or anatomical changes in a patient’s medical condition, we will attempt to maintain proper fit during this period. Normal adjustments to enhance fit will be made at the discretion of the practitioner at no charge for a period of up to one year. Additions of components, straps, lifts, etc. prescribed by a physician will incur a charge. There will be a separate charge for adjustments or repairs that are made as a result of abuse or tough wear, as may occur from sporting, vocational or unusual activities.

Since orthoses and prostheses are prescribed at the direction of a physician and are custom fabricated for the anatomy and medical condition of each individual, they cannot be returned for credit or refund. Prescribed “off the shelf” items cannot be returned for hygienic reasons. Our return policy applies to items that may be considered sub standard or unsuitable.

We are a Medicare provider and follow all the CMS Supplier Standards.

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